SHIPPING & RETURNS
Henry Daniel Ltd T/A LH Remedies ("we" and "us") is the operator of (https://www.lhremedies.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Henry Daniel Ltd T/A LH Remedies will cannot accept returns due to change of mind due to Health & Safety. Products can only be returned if in the unlikely event the product arrives damaged/not as described.
Return shipping for faulty items will be covered by us.
Once returns are received and accepted, refunds will be processed to store credit or returned to buyers original method of purchase. We will notify you once this has been completed through email.
(Henry Daniel Ltd T/A LH Remedies) will refund the value of the goods returned but will NOT refund the value of any shipping paid (unless faulty/damaged).
3.2 Warranty Returns
Henry Daniel Ltd T/A LH Remedies will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Henry Daniel Ltd T/A LH Remedies to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Henry Daniel Ltd T/A LH Remedies will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Henry Daniel Ltd T/A LH Remedies encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Henry Daniel Ltd T/A LH Remedies at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at www.lhremedies.com/contact
Shipping Policy Generated at Easyship.com
We want you to be pleased with the products and service you receive. And we also want you to shop in confidence knowing your product is fresh and has never been used by another customer. Due to the personal nature of our products, we cannot accept returns; however we may offer refunds in rare instances.
If your product arrives damaged or not as described, please notify us by email at firstname.lastname@example.org within 72 hours (3 days) of receipt of the damaged goods
Once notified, we will either replace the damaged product or refund the amount of the purchase. Refunds are automatically credited to the original method of purchase or as store credit for future use.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if any) will be deducted from your refund (unless faulty/damaged). If in the rare instance the product needs to be returned, you should send it to:
Henry Daniel Ltd
First Floor, Devonshire House
1 Mayfair Place
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.